Contact energy-casino-polska.pl – Editorial Team and Energy Support Channels
Write to the energy-casino-polska.pl editorial team
If you have a question about the content on this site – anything to do with the articles, pages or information we publish about Energy – you can reach our editorial team at [email protected]. We aim to reply within 48 hours during the working week.
We can help with queries about the information we've gathered, clarifications on how we present it, or suggestions for coverage. We're a review and information portal based in the UK, writing independently about online gaming brands for players aged 18 and over (18+).
We cannot assist with account-specific matters – deposits, withdrawals, bonuses, technical issues, verification or anything involving your player profile. Those questions need to go directly to the operator's own support team, covered in the next section.
Questions about your Energy account
We don't have access to player accounts, so we can't process a withdrawal, reset a password, clarify a bonus term in your account, or troubleshoot a game that won't load. That sits with the operator's customer service desk, not with us.
Energy provides its own support channels: live chat (Monday to Friday 09:00–23:00 CET, weekends 12:00–20:00 CET) and email at [email protected]. The postal address is No. 2, Triq Geraldu Farrugia, Zebbug, ZBG 4351, Malta. Those channels handle everything to do with playing, depositing, withdrawing, verifying documents and navigating the platform itself.
If you've tried the operator's support and aren't satisfied with the outcome, most licensing jurisdictions offer a dispute-resolution service – Energy operates under a Malta Gaming Authority licence (MGA/B2C/224/2012), and the MGA's own complaints procedure is published on its website.
Why this distinction matters
We run an independent information site. The operator runs the casino. Keeping those roles separate means we can write about Energy honestly – strengths, quirks, gaps and all – without the conflict that comes from also handling its customer-service inbox. It also means we can't fix an issue with your account, because we're not part of that operation.
When you write to us, you're reaching journalists and researchers who cover the brand. When you write to the operator, you're reaching the team that can actually change something in your account or answer a question tied to your gameplay.
Taking gambling seriously
Gambling is entertainment, and it should stay that way. If it ever stops feeling optional – if you're chasing losses, borrowing to play, or feeling anxious about how much you're spending – it's worth talking to someone who can help.
GamCare runs the National Gambling Helpline: 0808 8020 133, free and confidential, available 24/7. You can also visit gamcare.org.uk for live chat and email support.
BeGambleAware (begambleaware.org) offers advice, self-assessment tools and links to treatment services across the UK.
GamStop (gamstop.co.uk) is a free national self-exclusion scheme – register once and you're blocked from every site licensed by the UK Gambling Commission for a period you choose.
If you share a device with someone under 18, consider installing parental-control software such as Net Nanny or Qustodio to prevent access to gambling sites. The minimum age for all gaming activity is 18 everywhere in the UK, with no exceptions.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.
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